New Reviewer

Rusty service

It seems they only care if you are willing to spend time on telling the truth on reviews sites. Quick to take your money ! Our story - Solar Plants started well and fitted the solar system quickly with a well organised team at the end of March 2019. If the system had worked properly from the start this review would be 5 star. Unfortunately the reality is that non of our invertors or the Solar Edge, used to monitor the system, have worked properly since “completion”. I have rung persistently to very friendly receptionists who are then not backed up with action from relevant staff. Numerous engineers often with the wrong information and parts turn up and are unable to make the system work properly, someone will always be in touch and then no one ever is until I chase. Last phone call to “chase” , mid August, I was told to e-mail my concerns....no reply again, now the end of August. Today I find one of the invertors is not working at all, Solar Plants are supposed to be able to monitor my system remotely and send an engineer to correct any fault, but again I will have to try and contact them and elicit a response. As a business we have invested over £50,000.00 on this system and after 5 months I am still not able to have any confidence that the system will work and that the invertors and Solar Edge are fit for purpose. If things change I will let you know but on their current form be very careful dealing with them.
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ID
#1650552 Review #1650552 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Rip you off
  • Lots
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Let the company propose a solution
New Reviewer

System failure - lost £600 on top of £1000’s

Solar Plants UK - System failure - lost £600 on top of £1000’s
Cold called, telling us our solar panels could get a free health check. The ‘surveyor’ tells us that solar panels are prone to fire. That we would see an increase of 25% by adding new equipment. Instead, Solarplants rips out our perfectly working goods, and replaces with equipment that doesn’t work. This was in December, and the system has not worked since May. We have lost the usual generation over the entire summer months which I put at £600 or so, and to think we paid many thousands for it is mind blowing. Solarplants have now passed our details onto ESE services to fix our system. They too I suspect will want paying.
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ID
#1642960 Review #1642960 is a subjective opinion of poster.
Cons
  • All of it
Reason of review
Warranty issue
Loss
$4500
Preferred solution
Let the company propose a solution
New Reviewer

Solaredge downgrade !